Stomp Sticker FAQs

Can you make a sticker to my own custom shape?

Yes, we can cut your sticker exactly to your design for no additional charge. So, design away!

I’m not sure how to get my artwork finished and print ready. Can you help?

Absolutely! Using our nifty design tool you can easily upload existing art and make edits or you can start from scratch and create something new. Our state-of-the-art technology will notify you if the art is not useable or not meeting Stomp guidelines. If you need additional guidance, chat with our art savvy support squad or contact us and we will be in touch to help you out!

What type of art files do you accept?

We accept JPG, GIF, PNG, BMP, PDF, AI, SVG, TIFF, and PSD file types.

What is the caution zone?

The caution zone is the space between the design and the trim line. We strongly suggest approximately 1/8” caution zone on all sides of your art, which is shown in our design tool. The material can move slightly during the cutting process and having that buffer will ensure that none of your art gets cut off in the process or looks off-center.

What is a bleed?

A bleed is when the art is printed all the way to the edge of the finished product. We need your artwork to extend approximately 1/8” past the cut line in order to make sure there is no white line on the edge of your product when it is cut. If your art ends exactly at the cut line, and the material shifts during the cutting process, this could result in a thin white line on the edge of your sticker. If the art is provided with bleed, the additional printed material that is removed during the finishing process hides any small movements.

Why is white ink important on a clear sticker?

Ink is not completely opaque, so if there is no white behind your artwork the sticker will resemble a stained-glass window. To prevent this, we print white ink behind your art to increase the opacity and make your art more visible.

What do you recommend for white placement?

You have two different options for white ink on clear material. Back only the art elements with white (the white is not visible). Or you can add a white halo, or thin white border, around the artwork elements. If you don’t like either of these options, you may also order white static material with face application. If you are creating stickers to apply on the inside of a vehicle window facing out, we highly recommend adding a white halo around your art or using white material to increase visibility of your design through tinted windows.

Face application vs. back application: what’s the difference?

A bumper sticker is a prime example of a back application item (sticky on the back). This is the most common construction. A face application sticker (sticky on the front) is needed when applying it to a clear surface to be viewed from the other side of the surface. For example, you might put a sticker inside of your car window but want it to be read from the outside, this would require face application.

Is a static cling the same as a sticker?

The short answer, no. A static cling has no adhesive and only clings to surfaces like glass windows and mirrors. You know when you pull your laundry out of the dryer and your sock is stuck to your pants? That’s basically how these work. Because of this you wouldn’t want to apply a static cling outside where it will be exposed to the wind and the rain. Static clings are great for short term applications. You often see static clings on glass cases in grocery stores to temporarily promote items.

What's the difference between a sticker and a label?

Stickers are delivered as individually die cut pieces with a handy crack-and-peel liner that makes them super easy to apply. We print them on durable vinyl, making them perfect for promotional use, giveaways, events, or signage. Whether you're handing them out or sticking them on a storefront window, our stickers are designed to stand up and stand out.

Labels are supplied on a roll, which makes them ideal for product packaging and high-volume applications. They’re the go-to choice for adding branding, barcodes, ingredients, or anything else you need directly on your product. Because they're on a roll, they’re easier to apply by hand or machine, especially when you’ve got a lot to label.

What if I need to cancel or make changes to my order after it has been placed?

An order cannot be cancelled or changed once the artwork has been approved. If your order was placed without submitting artwork, you can make changes prior to the art being sent and approved. Contact us to verify any changes.

What if I’m not happy with my order?

If for any reason you are not satisfied with your order, please contact us so we can make it right.

Can I order just a few stickers?

We have low minimum quantities that vary by product. Please contact us for quantities lower than those shown.

Can I get a discount for ordering multiple designs?

Absolutely! As long as your order is for the same size and the same material you will receive a discounted price when submitting multiple designs. We know that for food or beer labels you will often have several different variations that you need printed. If you send us all of your files at once, we can produce them all together, making it much more efficient for us. We then get to pass those savings on to you!

I LOVE my stickers and want to reorder the same thing. Can I easily do this?

Yes. One of the many benefits of creating an account is knowing that your file will be ready for your next order. You can navigate to your files within your account under the “Artwork” tab.

Will you store my artwork so it’s readily available next time I want to order?

Yes. One of the many benefits of creating an account is knowing that your file will be ready for your next order. You can navigate to your saved files within your account under the “Artwork” tab.

Do you offer free shipping?

Yes, we offer free ground shipping on all domestic orders. For Canopy Tents & Accessories, we ship to the continental US for free. Alaska, Hawaii, Puerto Rico, Canada, & Mexico will require paid shipping.

Do you ship outside the US?

Yes! We can ship most orders internationally to Canada or Mexico. Other international locations are unavailable at this time. For Canopy Tents & Accessories, we ship to the continental US for free. Alaska, Hawaii, Puerto Rico, Canada, & Mexico will require paid shipping.

What options do you accept for payment?

We offer a variety of payment options including Visa, MasterCard, American Express, Discover, Amazon Pay, Apple Pay, Google Pay, and PayPal.

Do you accept purchase orders?

Sorry, we do not accept POs or payment terms at this time.

How do I place tax-exempt orders?

If you're a qualified tax-exempt business, start by creating a Stomp account. From there, head to the Overview section and submit your tax exemption request for each state you're eligible in. Once you're approved, any order shipping to a qualified state will automatically show no tax at checkout after you enter your shipping address.

How long does tax exemption approval take?

Once you submit the form, our team will review it and update your status within 1–2 business days. Need to order sooner? Go ahead and fill out the form, then contact our support squad. We’ll do our best to help speed things up.

How will I know if my tax exemption status is approved?

You'll get an email within 1–2 business days confirming your approval or letting you know if we need more info. Keep an eye out for a message from no-reply@vertexinc.com.

Why do I still see taxes at checkout even though I was approved for tax exemption?

If you were just approved for tax exemption, it may take a few minutes for our system to update your account. Try refreshing your cart page and the tax should disappear once your status is active.

Still seeing tax? Double-check that the shipping address you entered is in a state where you're approved for tax exemption. If you're shipping to a state you're not exempt in, taxes will still apply for that order.