Canopy Tent Warranty Information
Our Commitment to Quality
At Stomp, we stand by the quality of our custom canopy tents to ensure you get a durable, professional-grade product that lasts. Thatβs why we offer:
- Lifetime warranty on all frames
- 1-year warranty on fabric
Please note, warranties cover manufacturing defects, not damage caused by external factors like weather, misuse, or accidents. Below, weβve outlined exactly whatβs coveredβand whatβs notβso you can get the most out of your canopy tent.
Whatβs Covered Under Warranty?
If a manufacturing defect is found, we will repair or replace the affected part at no cost. This includes:
- β Frames β Covered for lifetime against defects in materials or workmanship.
- β Fabric β Covered for one year against defects like seams, print issues, or material flaws.
If your tent has a qualifying issue, contact us for warranty support!
Whatβs Not Covered?
Canopy tents are built to last, but damage caused by external factors is not covered. This includes:
- β Wind or Weather Damage β Frames must be secured to the ground. Damage from wind or storms voids the warranty.
- β Accidents or Misuse β Dropping, improper setup, or failing to secure the tent properly.
- β Normal Wear and Tear β Fading, scratches, and general use over time.
Pro Tip: Always secure your tent with the included spikes and ropes (or weight bags for extra stability) to prevent wind damage.
Need Warranty Support?
If you believe your canopy tent has a manufacturer defect, weβre happy to help! Reach out to our team with:
- πΈ Photos of the issue
- π¦ Details about your order
- π© Your proof of purchase
Weβll inspect the issue and determine whether a replacement or repair is needed.
Keep Your Canopy in Top Shape
To maximize the life of your canopy, always:
- β Secure it properly to prevent wind damage.
- β Store it dry to prevent mold and mildew.
- β Use care when setting up and taking it down.
By following these steps, youβll keep your custom tent looking great and performing well for years to come.
